Responsible Gaming
at p7ppp — Play Smart

1 Age Restriction Policy

p7ppp operates exclusively for adults aged 18 and above. This is a firm, non-negotiable requirement that applies to every player regardless of their location in Bangladesh — whether in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar. Gambling under the age of 18 is strictly prohibited on this platform.

Age Verification at Registration

When you create a p7ppp account, you are required to confirm that you are at least 18 years old. This declaration is legally binding. p7ppp reserves the right to request proof of age at any point during the lifecycle of an account. Acceptable proof of age includes:

• Government-issued National Identity Card (NID) issued in Bangladesh
• Valid passport
• Valid driving licence showing date of birth

Consequences of Underage Access

If p7ppp identifies or reasonably suspects that a registered account belongs to a player under 18, we will immediately suspend the account pending investigation, freeze any associated funds, and initiate a full identity review. Any winnings accrued by an underage player will be withheld. We will not process withdrawal requests for suspended underage accounts. The account will be permanently closed once the investigation is complete.

Parents and Guardians

If you share a device with minors, we strongly recommend installing parental control or content filtering software to prevent accidental access to online gambling platforms. Tools such as Net Nanny, Bark, or your mobile carrier's parental controls can help you maintain safe browsing environments for young people in your household.

2 Responsible Gaming Tools

p7ppp provides a comprehensive suite of player-controlled tools designed to help you manage your gambling activity safely and stay within your personal boundaries. All tools are accessible directly from the Responsible Gaming section of your account dashboard — no support ticket required for most features.

3 Deposit and Spending Limits

Deposit limits are one of the most effective tools for keeping your gambling within a budget you can comfortably afford. p7ppp strongly encourages every player to set a deposit limit when opening their account, before placing their first bet. It takes less than a minute to configure and can save significant financial stress in the long run.

How Deposit Limits Work

• Daily limit: The maximum total amount you can deposit across a rolling 24-hour period.
• Weekly limit: The maximum total you can deposit across a rolling 7-day period.
• Monthly limit: The maximum total you can deposit across a rolling 30-day calendar period.

If multiple limits are active, the most restrictive limit takes precedence. For example, if your daily limit is ৳2,000 and your weekly limit is ৳8,000, you cannot deposit more than ৳2,000 on any single day even if your weekly allowance has not been reached.

Cooling Period for Limit Increases

To protect you from impulsive decisions, any request to increase or remove an existing deposit limit is subject to a mandatory 48-hour cooling-off period. The increase will not be applied until the full 48 hours have elapsed. You may cancel the increase request at any time before it takes effect. By contrast, reducing your deposit limit takes effect immediately with no delay.

Recommended Limit Tiers for Bangladesh Players

The right limit varies depending on your personal financial situation. As a general guideline, gambling expenses should never exceed an amount that you can comfortably lose without it affecting your essential living costs such as rent, food, utilities, and family obligations. Consider starting with a conservative daily limit of ৳500–৳1,000 and adjusting upward only if you have consistently stayed well within that range over several months.

4 Time-Out and Cool-Off Periods

A time-out is a short-term account suspension that you can activate instantly whenever you feel you need a break from gambling. Unlike self-exclusion, a time-out is designed for brief cooling-off intervals. It is not a permanent or semi-permanent measure, but it is equally firm — the lock cannot be reversed before the chosen period expires.

Available Time-Out Durations

• 24 hours — ideal for a single-day break after a losing session or when you feel the urge to chase losses.
• 48 hours — a weekend break that lets you reset and return refreshed on Monday.
• 7 days — a one-week pause suitable for periods of high stress, Ramadan, major examinations, or any time gambling is competing with important life priorities.
• 30 days — a full-month break that gives you meaningful distance from the platform and the opportunity to evaluate whether your gambling habits are healthy.

What Happens During a Time-Out

While your time-out is active, the following restrictions apply without exception:

• You cannot log in to your p7ppp account
• No deposits can be processed from any payment method linked to your account
• No bets can be placed on any game or sports market
• No bonus offers will be sent to your email or phone
• Pending withdrawals of funds already in your balance will continue to be processed normally

How to Activate a Time-Out

1. Log in to your p7ppp account

   Navigate to your account dashboard from any device.
2. Open Account Settings → Responsible Gaming

   The Responsible Gaming tab contains all player protection tools in one place.
3. Select Time-Out and choose your duration

   Choose 24 hours, 48 hours, 7 days, or 30 days from the dropdown menu.
4. Confirm your selection

   The time-out activates immediately upon confirmation. You will be logged out of all active sessions.

You may also contact our support team via live chat or at [email protected] to request a time-out on your behalf if you are unable to access the dashboard.

5 Self-Exclusion Programme

Self-exclusion is a formal, longer-term commitment to stop gambling on p7ppp. It is the most powerful responsible gaming tool available and is intended for players who recognise that their gambling has become, or is at serious risk of becoming, harmful. If you are experiencing financial hardship, relationship strain, or emotional distress as a result of gambling, please consider self-exclusion immediately.

Self-Exclusion Duration Options

• 6 months — a structured break with a defined end date, suitable as an initial commitment.
• 1 year — a full calendar year of exclusion, allowing time for genuine behavioural change with professional support.
• 2 years — an extended exclusion for those who require a longer period of distance from gambling.
• Permanent / Lifetime — an indefinite exclusion with no automatic end date. Lifting a permanent exclusion requires a formal review process, a mandatory waiting period of at least 6 months from the request date, and written confirmation of the request via [email protected].

What Self-Exclusion Covers

Once self-exclusion is active on your p7ppp account:

• Your account is locked and you cannot log in under any circumstances during the exclusion period
• All marketing and promotional emails, SMS, and push notifications are permanently suppressed for the duration
• Any balance remaining in your account at the time of self-exclusion is held securely and can be withdrawn upon request — it is not forfeited
• New account registrations using the same personal details (name, date of birth, phone number, NID) are blocked for the exclusion period
• Existing pending bets placed before the exclusion was applied will be settled normally according to game rules

How to Self-Exclude

1. Contact support or use the dashboard

   You can initiate self-exclusion via the Responsible Gaming section of your account dashboard or by emailing [email protected] with the subject line "Self-Exclusion Request".
2. Specify your exclusion period

   State clearly whether you want 6 months, 1 year, 2 years, or a permanent exclusion. For permanent requests, written confirmation is required.
3. Confirm your identity

   For security purposes, our team will verify your identity before applying the exclusion to ensure it is applied to the correct account.
4. Exclusion is applied within 24 hours

   We process all self-exclusion requests as a priority. You will receive a confirmation email once the exclusion is active on your account.

6 Warning Signs of Problem Gambling

Problem gambling can affect anyone regardless of age, income, or background. It rarely appears suddenly — it typically develops gradually over time. Being aware of the warning signs is the first step toward taking control. The following behaviours may indicate that gambling is becoming harmful rather than enjoyable.

• Spending more money on gambling than you can afford to lose, leading to financial stress or debt
• Chasing losses — placing more bets in an attempt to recover money lost in previous sessions
• Lying to family members or friends about the amount of time or money spent on gambling
• Borrowing money, selling personal belongings, or taking loans to fund gambling
• Feeling restless, irritable, or anxious when not gambling, or when attempting to cut down
• Gambling interfering with work, studies, family responsibilities, or social relationships
• Neglecting meals, sleep, or personal health in favour of extended gambling sessions
• Feeling that gambling is the only way to escape personal problems, depression, or anxiety
• Repeatedly promising yourself or others that you will stop, but being unable to follow through
• Thinking about gambling constantly — planning the next session, calculating odds, or reliving previous wins

Recognising one or more of these warning signs in your own behaviour does not mean you are beyond help. Millions of people worldwide have successfully addressed problem gambling through self-help tools, professional counselling, and peer support. The key is to act early rather than waiting for the situation to worsen.

7 Self-Assessment Checklist

The questions below are adapted from widely used problem gambling screening tools. They are provided for self-reflection purposes only — this is not a diagnostic instrument and the results do not constitute a clinical assessment. If you answer "yes" to three or more questions, we strongly recommend using one of p7ppp's responsible gaming tools or speaking with a professional counsellor.

If several of the above statements resonate with your experience, please do not hesitate to use p7ppp's self-exclusion or time-out tools, or to contact our support team for guidance. You can also find independent professional help resources in the section below.

8 Getting Help and Support

If you believe your gambling behaviour is causing harm to yourself or people around you, please take action today. p7ppp's support team is your first point of contact on the platform, but there are also independent organisations and resources that provide free, confidential, professional support for people affected by problem gambling in Bangladesh and internationally.

Contact p7ppp Responsible Gaming Support

Our dedicated support team is trained to handle responsible gaming conversations with sensitivity and without judgement. We can help you activate any of the tools described on this page, process a self-exclusion request, or simply provide a listening ear if you are struggling.

• Live Chat: Available 24 hours a day, 7 days a week — accessible from any page on the p7ppp platform
• Email: [email protected] — include "Responsible Gaming" in your subject line for priority routing
• Response Time: Live chat responses are typically within 2 minutes. Email responses within 24 hours.

Steps to Take Right Now If You Are Struggling

1. Pause immediately — activate a time-out or self-exclusion

   Log in to p7ppp, go to Account Settings → Responsible Gaming, and activate a time-out or self-exclusion right now. If you cannot log in, contact our support team via live chat to do it for you.
2. Talk to someone you trust

   Share what you are going through with a family member, friend, or colleague. Keeping gambling problems secret tends to make them worse. A trusted person can provide accountability and emotional support.
3. Review your finances honestly

   Write down your total debts, monthly income, and essential expenses. Understanding the full financial picture — however uncomfortable — is a necessary step toward recovery and rebuilding stability.
4. Seek professional counselling

   A trained counsellor who specialises in behavioural addictions can provide structured, evidence-based support. Many organisations offer free or low-cost sessions. Cognitive Behavioural Therapy (CBT) is among the most effective approaches for problem gambling.
5. Build healthier routines

   Replace gambling time with activities that provide genuine satisfaction — exercise, community involvement, learning a new skill, or spending time with family. Replacing the habit with positive alternatives significantly improves long-term outcomes.

General Guidance for Family Members

If someone you care about appears to be struggling with problem gambling, your support matters enormously. Avoid shaming or blaming language — this tends to push people further away. Instead, express concern calmly, offer to help them access support tools, and encourage open conversation. If the situation involves financial harm to the household, consider seeking independent financial counselling to protect shared assets while the individual receives help.